May 17, 2008
May 17, 2008 – Malik
One of the drivers has been causing me a bit of a headache lately. Malik is his name.
Julie: Cab 44
Me: Cab 44
Julie: Go to the Lowes to pick up
Malik: I’m closer, can I have that call.
Me: Thank you Malik, but I’m already on my way.
Malik: I’m closer, I should get it.
Julie: Fine take it Malik!
This is a bunch of shit. I was given that call and he isn’t much closer (at least where he says he is). The office likes to give calls to whoever is closest usually. This isn’t really fair in my opinion – especially when you get dishonest drivers who claim that they are somewhere that they are not. Malik is no exception. As usual, Catherine’s rationale for this is rooted in irrationality.
Ever waited for a cab? Sure you have, it takes a long time right? Possibly 30 minutes? This is unheard of in Cortez. You NEVER have to wait more than 15 minutes, and even that is rare. Usually it is anywhere from 2 – 6 minutes. So if Malik was where he said that he was he would have probably gotten there about 1 – 2 minutes earlier than I would have. I can’t imagine that many people would be up in arms about this. I don’t think anyone’s going to be that angry about their cab taking 8 minutes instead of 6… But drivers that keep a pee jug and chicken bones under their car seat, smell like shit, and work 90 hour work weeks, oh that’s fine though…
Problem was that he wasn’t there, he was directly behind me in traffic. Malik was caught in another lie.
Me: Hey Malik, what’s your 20 (your location)?
Malik: I’m almost there.
Me: Really, you’re right behind me.
Malik: I don’t know you are talking about.
Me: I think you do. Looks like you were lying.
Later I saw Malik and the cab stand and he came out and smiled and asked why I was giving him a hard time. I explained that I was giving him a hard time because what he was doing pretty much amounted to stealing from me. He didn’t feel the need to apologize, or even admit any wrongdoing. This really steamed me. Being questioned why I pointed out that he was breaking the rules? How dare I!
Not really sure why I bother though, there seems to be no punishment here for this sort of thing. Catherine just pretends that things like this don’t happen. If that weren’t bad enough she’s bold enough to suggest that I misinterpreted the situation. To say that there is nothing that she could or would do about it would be one thing. But to try to convince me the perhaps I am imagining these things, or worse, that I am the real problem by pointing out Malik's misbehavior over the radio – well that’s just insulting. Perhaps what is most frustrating is that problems like this could easily be fixed, if nothing else sitting the driver down and having a word with them. Just letting them know that this won’t be tolerated would probably be sufficient in most cases. A system of write-ups perhaps, you know like how normally functioning companies operate? The key word here is “functioning.”