May 13, 2008
May 13, 2008 – The Smell Test
So the other day one a customer complained that one of our taxi’s was not up to par. Seems that the particular cab that they rode in was stinky. Not a stretch by any means… What was the office’s solution might you ask? Well it was to have all the cabs come in one by one for a “Smell Test.” Although surely it wasn’t coined as such by the office…
Yep. The drivers were called into the office one by one by Julia, yet another of the offices many grossly obese office workers, so that they could be sniffed individually in an attempt to pinpoint the culprit. What a solution! How scientific!
Not only were a large number of drivers alienated, but the problem wasn’t solved. As usual, the office failed to notice the obvious…
1. It was probably the driver that smelled.
2. The taxi may have only smelled that day due to something that had been spilled, someone had thrown up, or whatever.
3. Realizing that their cabs were going to be inspected the drivers cleaned/deodorized their cabs prior to coming in.
After passing the “smell test” the drivers were free to return to work. Later one of the disenfranchised drivers gave me their thoughts on the current state of affairs at Cortez Cab with what I found to be a humorous acronym for what they felt that the term cab really stood for – Complacency, Animosity, Belittlement.